End User Licence Agreement
Effective date: 8 November 2026
This End User Licence Agreement (EULA) is between SWEET BIZ PTE. LTD. (Sweet Biz, we, us) and you or the organisation you validly represent. It covers Sweet Audio software supplied with it or for which you accept it (the Software). Your order or download record identifies the products.
1. Your licence
1.1 Your worldwide, non-exclusive licence lets one authorised user use up to three devices at a time. You may install and use the version you acquired in the supplied formats and configurations for personal, educational or commercial audio production. You may make reasonable backups for permitted use.
1.2 Organisations need one licence per user. They may permanently reassign a licence internally once the previous user stops using and removes the Software and follows the steps under “Moving devices” where applicable.
1.3 Paid and free licences are perpetual and end only as set out under “Ending a licence”.
1.4 The trial offer sets eligibility, features and duration. Trials expire automatically without converting to paid licences.
2. Free plugin updates forever
2.1 Every update we release for a product covered by your valid perpetual licence is free, including major upgrades. This promise has no time limit.
2.2 A separately named product or bundle is included only if we offer it as an update or new version of your product. We do not promise any particular release.
3. Content and ownership
3.1 You keep your rights in material you put into or create with the Software. We claim no ownership. You’re responsible for the rights and permissions needed to use or distribute it.
3.2 You may use, copy, edit, perform, share, license or sell creative work you lawfully make or process through permitted use of the Software, without royalties to Sweet Biz or credit to Sweet Audio. These permissions continue after your licence ends for work made while it was valid. They exclude the Software, licence material and extracted factory content.
3.3 You may use factory presets, samples, impulse responses and similar content to make creative work with the Software. You may extract, resell or distribute that content on its own or as a largely unchanged competing library only if separate terms allow it.
Restrictions
3.4 Sweet Biz and its licensors retain ownership and intellectual property rights in the Software, documentation and factory content. Unless this EULA or the law allows it, you may not:
- Copy or distribute the Software, installer, documentation or licence material to others.
- Sell, sublicense, rent, lease, lend or transfer the Software except as set out under “Transferring a licence”.
- Share accounts or licences, exceed the user or device limits, or host the Software for unlicensed users.
- Modify, reverse engineer, decompile or disassemble the Software.
- Bypass or interfere with licensing, activation or security measures.
- Remove ownership or other proprietary notices.
- Use the Software illegally or infringe anyone’s rights.
3.5 You keep rights the law prevents us from restricting, which may include backups, steps essential to use, observation, study, testing, error correction and interoperability. The supplied notices identify third-party components and their terms, including any broader rights they give you.
4. Activation
4.1 We or the licensing provider named with the Software may handle required activation and verify the product, licence, access rights, user and device. Periodic online checks do not make your licence a subscription. Our Privacy Policy explains how we handle personal data. Keep your account, credentials and licence material secure. Never share or publish them. Contact support if access was wrongly blocked or you suspect a compromise.
4.2 If we reasonably believe an online activation or server access right is compromised, fraudulent or used in material breach of this EULA, we may suspend the affected online function only as needed to investigate. Where reasonably possible, we give notice and a reasonable chance to fix the issue. We promptly restore the function if we cannot confirm the grounds.
4.3 Features that require activation may be limited or unavailable without a valid licence or trial. Outages may delay activation, reactivation or online checks. Your licence and valid offline activations continue. If we end a required activation service or learn it will end permanently, we’ll provide a version of the affected Software that works without it under your valid perpetual licence. We’ll do this before it ends if reasonably possible, or without undue delay.
4.4 Plugins without licence activation may automatically check Moonbase for updates without an account. Checks notify you of updates without downloading or installing them. Plugins remain usable offline. Our Privacy Policy explains the checks and data involved.
Moving devices
4.5 Deactivate online activations through your account. Offline activations count towards the same device limit; only Sweet Audio support can release an offline slot. After a reset, stop using the Software on the old device and delete all offline token copies you hold or control. Never reuse the released activation. If you recover the device or a copy, delete the affected Software and licence material before using or transferring the Software on or from that device.
5. Transfers and termination
Transferring a licence
5.1 To permanently transfer a paid perpetual licence in full, contact support and follow our reasonable steps. Follow “Moving devices” where applicable and the stop-use and deletion rules below. Make sure the recipient accepts this EULA. Your account, payment details and personal claims from the purchase stay with you. Free licences and trials are transferable only where the law requires. You keep any statutory resale or transfer rights we cannot restrict.
Ending a licence
5.2 If a full refund, cancellation or legal reversal (rescission) ends your purchase, your licence ends too. Voluntarily stopping use gives you no right to a refund. Product discontinuation, new versions and EULA changes do not by themselves end a perpetual licence.
5.3 We may end the affected licence for a material breach after reasonable notice and, if you can fix it, a chance to do so. We may suspend or end it immediately only when reasonably necessary and proportionate because you deliberately distributed the Software without permission, deliberately bypassed licensing, activation or security, or otherwise materially breached this EULA in a way that creates a serious security or legal risk.
5.4 We may stop performing an obligation if the law bars it for a reason other than your breach. We give reasonable advance notice where possible and prompt notice when required by law. You keep any refund or remedy the law requires.
5.5 On valid termination or transfer, stop using the affected Software and delete it and all related licence material you hold or control. Delete any copies you later recover without using them. After termination, you keep any rights that already arose. Terms that by their nature apply after termination still apply.
6. Updates and support
6.1 We notify you of and provide updates required by law to keep the Software secure and working as agreed. Once we learn of a security weakness, we address it without undue delay based on its severity and risk.
6.2 We fix defects for free if they materially affect how the Software is stated to work in a supported setup. We may ask for information reasonably needed to diagnose the issue. If we cannot fix it in a reasonable time and without significant inconvenience, you may end the affected licence and we will arrange a refund of its purchase price with the seller named in your order.
6.3 The product description and system requirements supplied when you acquired your version still apply if our website changes. Compatibility can vary as operating systems, hosts, formats and hardware change. Your version’s specific compatibility and update commitments and your statutory remedies still apply.
7. Purchases and refunds
7.1 Sweet Biz grants your licence and helps with defects and activation. If your order names a Moonbase company as seller, it is the authorised reseller and merchant of record. Your sale is with that seller under your order and the Moonbase buyer terms shown at checkout. The seller handles payment, applicable taxes and initial delivery. Contact that seller about payments, withdrawal or refunds. We arrange any refund we promise with the seller. You keep any claim or remedy against either party that the law protects.
7.2 For requests, see our Refund and Withdrawal Policy.
8. Rights and liability
8.1 You keep all mandatory consumer rights, guarantees and remedies, including withdrawal, refunds and Software that meets the contract.
8.2 For non-consumers, we exclude liability for indirect or consequential loss only where reasonable and lawful. Loss of profit, revenue, business opportunities or goodwill is covered by that exclusion only if indirect or consequential.
8.3 This EULA preserves liability for fraud, fraudulent misrepresentation, wilful misconduct and death or personal injury caused by negligence. It also preserves liability for gross negligence where required by law and any other liability or remedy the law protects from exclusion or limitation.
Law and courts
8.4 Singapore law applies, excluding its choice-of-law rules. Consumers keep the mandatory protections of the law that would otherwise apply, including the law where they normally live if applicable. They may bring a case in any court available under mandatory law, including a competent court there.
8.5 For non-consumers, Singapore courts have exclusive jurisdiction over EULA disputes. Either party may seek urgent protective relief from another court with power to grant it.
9. Acceptance and contact
9.1 We make this English EULA available before you order paid Software. We or the distributor give you the applicable version in a format you can save and copy before you accept. You must be legally able to agree and have authority to bind any organisation you represent.
9.2 Before installing or using the Software, read this EULA, select the acceptance option yourself and continue in the installer or, without an installer, at first use. Before accepting, you can go back, change or clear your selection, or cancel. A preselected option, silence, downloading, installing or using the Software alone does not count as acceptance. If you disagree, stop without installing or using it.
9.3 We keep each version of this EULA. We keep no separate record of your individual agreement and provide none through this site. The seller or installer may record acceptance. Save your copy with your order or download record. The current public version is available in plain text.
9.4 The version you accept applies to your licence. Material changes apply to that licence only if you validly agree or the law allows them. A new EULA may apply to Software you acquire or accept later. Individually agreed terms take priority on the matters they cover. Mandatory law and applicable open-source licences take priority where they cannot be overridden.
9.5 Contact support@sweet-audio.net or write to our registered office at 1 North Bridge Road, #B1-35 High Street Centre, Singapore 179094. See our Legal Notice for current company and contact details. UEN: 202404288G.