Refund and Withdrawal Policy

Effective date: 8 November 2026

Scope

1.1 This Refund and Withdrawal Policy (“Policy”) covers purchases of paid Sweet Audio software that list a Moonbase entity as the seller.

1.2 You keep any consumer rights or remedies that the law says cannot be taken away.

Seller and merchant of record

2.1 The Moonbase entity listed as seller at checkout and on your receipt (“Moonbase”) handles payment and refunds under your order and the buyer terms shown at checkout.

2.2 SWEET BIZ PTE. LTD. (“Sweet Biz”) licenses the software and helps with product and activation issues.

Change-of-mind requests

3.1 If you change your mind, any voluntary refund depends on the seller’s terms for your order or on what the seller decides.

Withdrawal rights for digital content

4.1 If consumer law in the European Economic Area or the United Kingdom applies, you generally have 14 days from entering the contract to withdraw.

4.2 If Moonbase shows a checkbox for immediate access, you must tick it to complete checkout. Ticking it confirms that you agree to delivery during the withdrawal period and understand that your right to withdraw ends when delivery starts.

4.3 You lose this right only if all legal requirements are met. The seller must also give you the confirmation the law requires, including your consent and acknowledgement.

4.4 If the required consent, acknowledgement or confirmation is missing, you do not have to pay for content supplied during the withdrawal period if you withdraw under the applicable rules.

Faulty or incorrectly described software

5.1 If the software does not meet the terms of the contract, you still have the remedies the law gives you.

5.2 Sweet Biz’s repair and refund commitments are set out in our EULA.

How to make a request

6.1 Report product defects and activation problems to support@sweet-audio.net.

6.2 To withdraw, send Moonbase a clear statement at support@moonbase.sh before the withdrawal period ends. You can use its model withdrawal form if you prefer. If the law requires an online withdrawal option, the seller must keep it easy to access throughout that period.

6.3 Include your order number and the email address you used to buy the software, if you have them.

6.4 Contact Moonbase about duplicate or unauthorised charges and other refunds.

Refund payment and licence effect

7.1 Refunds go back to the payment method you used.

7.2 If a full refund, cancellation or legal reversal ends your purchase, it also ends the licence for that purchase. You must stop using and delete the software.

7.3 A partial price reduction or correction of a duplicate or unauthorised charge does not on its own end an otherwise valid licence.

Changes

8.1 We may update this Policy for future orders. Later changes cannot reduce a right that applied when you placed an earlier order.